Return & Refund Policy

At KALLISTĒ HAIR, we strive to provide premium, high-quality hair products. Due to the nature of human hair extensions, wigs, toppers, and medical hair solutions, we are unable to accept returns or exchanges on used or worn products.

Eligibility for Returns

Products must be unused, in original packaging, and in the same condition as received.

Hair products that have been cut, styled, colored, or washed cannot be returned.

How to Request a Refund

Contact us within 7 days of delivery at [insert email/contact form link] with your order number and reason for the return.

Our team will review your request and provide instructions if the return is accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 7–10 business days.

Exchanges

Exchanges are treated as a new purchase.

Contact us to arrange a replacement if your product is defective or damaged during shipping.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately with photos.

We will provide a full refund or replacement at no extra cost.

Shipping Costs

Shipping fees are non-refundable unless the product was damaged or defective.