FAQ's
1. Products & Materials
Q: Are KALLISTĒ HAIR products 100% human hair?
A: Yes, all our extensions, wigs, and toppers are made from 100% ethically sourced human hair, ensuring natural shine, softness, and long-lasting wear.
Q: What is Slavic hair?
A: Slavic hair is renowned for its softness, fine texture, and natural shine. It blends seamlessly with most hair types.
2. Colour & Consultation
Q: How do I find the right shade?
A: We offer personalised colour consultations. You can upload photos, and our experts will recommend the perfect match for your extensions, wig, or topper.
Q: Can I colour or style my hair pieces?
A: Yes. Our hair is Remy quality and can be straightened, curled, or coloured. Always use gentle styling and heat protection.
3. Sizing & Fit
Q: How do I measure my head for a wig or topper?
A: Refer to our Cap Size Guide for step-by-step instructions to ensure a comfortable, secure fit.
Q: Are the wigs adjustable?
A: Yes, all our wigs and toppers have adjustable straps and clips for a secure fit.
4. Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days, and express shipping 1-3 business days. Custom orders may take up to 7 business days.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order has shipped.
5. Returns & Refunds
Q: Can I return my hair products?
A: Due to hygiene reasons, used hair products cannot be returned. Unused items in original packaging may be eligible- see our Return & Refund Policy.
Q: What if my product is damaged or defective?
A: Contact us immediately with photos. We will arrange a replacement or refund.
6. Care & Maintenance
Q: How do I care for my extensions or wig?
A: Use gentle shampoos, conditioners, and avoid excessive heat. Refer to our Hair Care & Maintenance Guide for detailed instructions.
Q: How long will my hair pieces last?
A: With proper care, our Remy hair products can last several months to a year, depending on use and maintenance.